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These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of speedlinkcanada.ca website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and CHACKON FREIGHT LTD. (doing business as “SPEEDLINK”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and SPEEDLINK, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by SPEEDLINK or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with SPEEDLINK. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of SPEEDLINK or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of SPEEDLINK or third party trademarks.
You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
To the fullest extent permitted by applicable law, in no event will SPEEDLINK, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of SPEEDLINK and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to SPEEDLINK for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
You agree to indemnify and hold SPEEDLINK and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ontario, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Ontario, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
This acceptable use policy (“Policy”) sets forth the general guidelines and acceptable and prohibited uses of the speedlinkcanada.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and CHACKOCHAN FREIGHT LTD. (doing business as “SPEEDLINK”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. You acknowledge that this Policy is a contract between you and SPEEDLINK, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
You may not use the Website and Services to engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:
Any User in violation of the Website and Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:
You may not consume excessive amounts of the resources of the Website and Services or use the Website and Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:
You take full responsibility for maintaining reasonable security precautions for your account. You are responsible for protecting and updating any login account provided to you for the Website and Services. You must protect the confidentiality of your login details, and you should change your password periodically.
We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:
Suspended and terminated User accounts due to violations will not be re-activated. Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.
If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the speedlinkcanada.ca website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and CHACKOCHAN FREIGHT LTD. (doing business as “SPEEDLINK”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms on the Website. When required, this information may include the following:
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (e) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so on the settings page of your account on the Website or simply by contacting us.
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted subsidiaries and joint venture partners, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes. We will share and disclose your information only with the following categories of Service Providers:
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and your Personal Information will likely be among the assets transferred.
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from users who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.
If you would like more information about your choices to opt-in or opt-out of this data collection, please visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising.
Our Website and Services may include social media features, such as the Facebook and Twitter buttons, Share This buttons, etc (collectively, “Social Media Features”). These Social Media Features may collect your IP address, what page you are visiting on our Website and Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Website and Services. Your interactions with these Social Media Features are governed by the privacy policy of their respective providers.
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.
This cookie policy (“Policy”) describes what cookies are and how they’re being used by the speedlinkcanada.ca website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and CHACKOCHAN FREIGHT LTD. (doing business as “SPEEDLINK”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the Website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.
Our emails may contain a “web beacon” (or “tracking pixel”) to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Visit internetcookies.com to learn more about how to do this.
This disclaimer (“Disclaimer”) sets forth the general guidelines, disclosures, and terms of your use of the speedlinkcanada.ca website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Disclaimer is a legally binding agreement between you (“User”, “you” or “your”) and CHACKOCHAN FREIGHT LTD. (doing business as “SPEEDLINK”, “we”, “us” or “our”).
Any views or opinions represented on the Website belong solely to the content creators and do not represent those of people, institutions or organizations that SPEEDLINK or creators may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
You may not modify, print or copy any part of the Website and Services. Inclusion of any part of the Website and Services in another work, whether in printed or electronic or another form or inclusion of any part of the Website and Services on another resource by embedding, framing or otherwise without the express permission of SPEEDLINK is prohibited.
Testimonials are received in various forms through a variety of submission methods. The testimonials are not necessarily representative of all of those who will use Website and Services, and SPEEDLINK is not responsible for the opinions or comments available on the Website, and does not necessarily share them. All opinions expressed are strictly the views of the reviewers. The testimonials displayed are given verbatim except for grammatical or typing error corrections.
While we have made every attempt to ensure that the information contained on the Website is correct, SPEEDLINK is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on the Website is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied.
This Service Agreement is applicable for tickets purchased directly from SPEEDLINK website and Call Center only. Tickets purchased elsewhere will be subject to the terms and conditions of the respective seller.
Booking fee of $1.99 will be applied to each ticket at the time of purchase.
Schedules and services are subject to change without notice. When one of scheduled trips is late or cancelled, SPEEDLINK will make reasonable attempts to minimize the delays and/or make alternate arrangements to enable bus travel to your final destination. Although we do our best to maintain our reliable on-time performance, sometimes delays and cancellations can be inevitable. Under certain circumstances, passengers can be eligible for a refund. If there is a delay, change, or cancellation on their scheduled date or time, all ticketed passengers will be informed via text, email or call as soon as possible.
If a bus delay or cancellation causes a passenger to miss a connection to another carrier (such as train, plane, other bus), SPEEDLINK cannot be held liable for any missed connections. We encourage passengers to plan ahead for any possible cancellations or delays by providing themselves with ample time between their scheduled arrival at their first destination and any connecting trains, planes, buses, taxis, etc.
Passengers are required to arrive at the pick-up stop at least 15 minutes prior to the scheduled departure time. Since it is not through any fault on our end, passengers who miss their bus for any reason are not entitled to a refund, discount, or credit of any kind.
We closely monitor all our vehicle movements, and inform our passengers via text, email, or call if there is a service disruption provided the contact information you share while purchasing the ticket is correct. The stop locations are clearly indicated on your ticket, on the Routes page on this website, and you can always contact our Call Center to inquire about the location if you are confused about the stop location. If there is a ticket purchase made for a specific stop, our service will always make the stop to pick you up. Therefore, we do not entertain any claim of ‘I was at the bus stop, but the bus didn’t show-up’.
Overview: SPEEDLINK provides convenient transfer and connection services across Ontario, including at Toronto Pearson International Airport (YYZ). This policy outlines the terms, responsibilities, and service conditions that apply to all connecting passengers.
Adult fare luggage entitlement: Each passenger is allowed the following free of charge with their ticket:
Additional checked bags (up to a maximum of five) are permitted only if space allows and must be purchased at the time of booking. The cost for extra luggage starts at $15. Please note that luggage beyond the allowed limit will not be accepted without prior booking. Checked baggage size – 23 kg · 80×50×30 cm (50 lb · 31×20×12 in)
The following items are considered ‘dangerous goods’ and are not permitted on board any of our buses at any time, whether as a checked bag, carry-on, personal item, or on a passenger’s person:
If a passenger requires the accompaniment of a support person while traveling for reasons relating to a disability, we shall waive the fare for the support person. Tickets must be purchased for both the passenger and support person, and the passenger must contact our call center after completion of travel, for the reimbursement of the support person’s fare. Please note that this privilege is only applicable for the purchases on speedlinkcanada.ca and not applicable for tickets purchased on third-party online ticketing platforms.
We request that they provide documentation from one of the following regulated health professionals confirming that they require the support person for reasons relating to a disability:
If they are visiting from another jurisdiction, they may provide equivalent documentation from a regulated health professional licensed within their home jurisdiction as long as the documentation is in one of the official languages of Canada (i.e.: English or French). If the documentation is in a language other than English or French, the passenger must provide a copy of a certified translation of the document, along with the copy of the original document itself.
Pets are welcomed on SPEEDLINK trips under following conditions.
SPEEDLINK reserves the right to refuse to transport a person:
Objectionable persons may be forced to disembark from the bus at any usual stopping place or at such other places as the driver may select. Passengers who are already boarded may also be removed from the bus at the driver’s discretion for the reasons cited in our Service Agreement. In the event of such removal, SPEEDLINK does not assume any liability for the loss of fare or accommodation or any other inconvenience.
While our drivers do receive emergency preparedness training, the scope of their power, training, and knowledge should an emergency situation arise is limited to the training that they have received. They are not trained law enforcement officers, security guards, paramedics, doctors, fire fighters, or lawyers. While our drivers will handle any situation that arises to the best of their abilities, none of our drivers, SPEEDLINK, and our partners or service providers shall be held liable for any loss, harm, suffering, or injury, except in the case of gross negligence, within the limits allowed and prescribed by law.
In the case of an emergency, our drivers are required to intervene only to the extent that it is safe for them to do so and only if they are qualified to intervene in the manner required. They are not permitted to put themselves in harm’s way or to attempt to assist in a manner beyond the scope of their knowledge, training, and/or experience. Should the driver deem the situation to be unsafe or beyond their knowledge, training, and/or experience, they are required to alert emergency services (ex.: by calling 9-1-1 or whichever number is the local emergency number at their current location), then to notify SPEEDLINK management of the situation. They may evacuate the bus if they deem it to be necessary for the safety & security of the passengers on board but only if, based on their judgment, doing so would not be put the passengers in further danger (ex.: inclement weather, on the side of a highway).
Should the driver be incapacitated for any reason, SPEEDLINK shall, to the best of its ability, attempt to handle the situation as soon as it becomes aware that it has occurred. This may involve, but is not limited to, alerting emergency services to the situation and/or sending another vehicle or vehicles to get any stranded passengers to safety and/or to their final destination. Should SPEEDLINK be unaware of the situation, they cannot be held liable for a failure to act, nor can any of its affiliated companies, partners, or service providers be held liable for a failure to act. In such a scenario, SPEEDLINK will be relying on a good Samaritan, whether it be a passenger or a witness, to alert emergency services of the emergency situation, who will in turn notify SPEEDLINK of what has occurred.
SPEEDLINK reserves the right, at its sole discretion, to ban a passenger from using our services in the future for any reason whatsoever including, but not limited to, a material breach of these Terms & Conditions. Any passenger who has been banned may not attempt to circumvent the ban by any means. Such a ban would prohibit the passenger from using their current account on the SPEEDLINK website, creating a new account on the SPEEDLINK website, or using somebody else’s account on the SPEEDLINK website.
Any passenger who has been banned is prohibited from creating another account on the website in perpetuity. If an account is discovered to have been created by a passenger who has been banned from using our services, that account shall be shut down immediately and without advance warning. Should this occur, the passenger forfeits any and all money that they may have spent using this account, including the cancellation of any valid ticket(s) that they may have purchased as well as the invalidation of any refunds, credits, exchanges, and/or discounts that may have been applied to the account, which the passenger may have otherwise been entitled to had the ban not been in effect.
It is prohibited to knowingly assist someone who has been banned from using our services to purchase or acquire a ticket to use our services. Anybody who is caught doing so shall be banned from using our services in the future as well, and all of the other conditions outlined within this section shall apply to this person to the same extent as the person that they had either attempted to assist or had successfully assisted in circumventing their ban from the SPEEDLINK website.
Despite the terms outlined herein, SPEEDLINK acknowledges that no amount of due diligence can safeguard completely against a banned user gaining illegitimate access to the SPEEDLINK website and/or acquiring a ticket in some manner. Should a banned passenger attempt to board a bus that is being operated by SPEEDLINK or by one of its affiliated companies, partners, or service providers, we reserve the right to deny service to the passenger in question. This may include, but is not limited to, a scenario in which the driver of the bus recognizes that passenger in question, in which case the driver may refuse entry to the passenger or, if the driver recognizes the passenger after they have already boarded the bus, the driver may request that the passenger exit the bus immediately. Should the passenger refuse to comply, SPEEDLINK may resort to any and all methods at its disposal to enforce this ban, including, but not limited to, notifying law enforcement authorities, and having the passenger removed forcibly from the vehicle. A banned passenger shall not be entitled to any refund, credit, exchange, discount, damages, or any other form of compensation if they are refused service.
By using SPEEDLINK services and/or premises you acknowledge that you forever release and waive any right to bring lawsuit against SPEEDLINK and/or its insurers, owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection and/or spread of COVID-19 related to utilizing SPEEDLINK services and/or premises. You understand and agree that by using SPEEDLINK services and/or premises that this waiver means you give up any right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim you may have to seek damages, whether known or unknown, foreseen or unforeseen.
Important passenger terms & conditions – please read before booking
By booking a trip and purchasing a ticket with SPEEDLINK, you enter into a binding agreement with SPEEDLINK and agree to all the terms and conditions outlined here (the SPEEDLINK Terms and Conditions). This agreement governs the provision of transportation services by SPEEDLINK and your obligations as a passenger.
Tickets are valid only for the specific date, time, and route stated at booking. All tickets and reservations are non-transferable and expire once the scheduled departure time has passed. You must present a valid SPEEDLINK ticket (either electronic or printed) and a government-issued photo ID when boarding, so that the driver can verify your ticket and identity.
All fares must be paid in full at the time of booking to secure your reservation. Unless your fare conditions explicitly allow, tickets are generally non-refundable once purchased, except if SPEEDLINK itself cancels the service (in which case, a refund or credit will be offered as described below).
Please arrive at the designated pick-up point at least 10 minutes before the scheduled departure time. Departure times can be affected by traffic or other factors, but buses will not be held for late passengers. If you are not present at the boarding location by the scheduled departure, the bus may leave without you and your ticket will be forfeited. It is solely your responsibility to be at the correct location on time – if you are unsure of where to board or have any confusion about the schedule, contact SPEEDLINK customer service before your travel date for clarification. No refunds or free rescheduling will be provided for no-shows or late arrivals.
While on board, you are responsible for paying attention to your journey and getting off at your correct stop. SPEEDLINK drivers will stop at designated stops as per the schedule, but they are not required to personally notify you of your stop. If you are unsure which stop is yours, ask the driver when you board. Should you mistakenly miss your stop, any additional travel costs or arrangements are your responsibility. If your trip involves crossing a border, you must carry all required travel documents (passport, visas, etc.) and comply with immigration and customs procedures. All passengers must follow the driver’s instructions and adhere to all laws and regulations during the trip (this includes wearing a seatbelt if one is provided and local law requires it, and respecting any rules about border crossings, as applicable).
Children under 8 years old cannot travel alone. Any passenger under the age of 8 must be accompanied by someone 16 or older. SPEEDLINK will refuse boarding to an unaccompanied child under 8 – no exceptions. A child under the age of 8 is required to bring and install the child safety seat.
Each passenger is allowed a reasonable amount of luggage. In general, you may bring one suitcase or bag to be stored under the bus and one small carry-on item to keep with you, but please refer to SPEEDLINK’ s specific luggage policy for size and weight limits, in service agreement as well as any fees for additional bags. All luggage should be properly tagged with your name and contact information. Hazardous, illegal, or flammable items are not permitted in your luggage or on your person at any time. SPEEDLINK staff have the right to refuse any baggage that is unsafe or non-compliant with our policies. SPEEDLINK is not responsible for lost, stolen, or damaged belongings. Your bags and personal items are under your own care and risk throughout the journey. We advise keeping valuables (electronics, important documents, medication, etc.) in your carry-on and not in checked luggage. If you discover you’ve left an item on the bus or lost something, contact SPEEDLINK customer support – while we cannot guarantee recovery, we will do our best to assist you.
SPEEDLINK is responsible for transporting you on the routes for which you hold a valid ticket, under our own operating authority and tariffs. However, our responsibility does not extend to third-party services or other carriers. If any portion of your journey involves another bus line or transport provider (for example, a leg operated by a partner company or a separately booked connection), SPEEDLINK is not liable for incidents, delays, or cancellations on those external services. We only assume liability for the segments of travel we directly operate.
SPEEDLINK reserves the right to adjust as needed to deliver our service. This means we may sometimes substitute a different vehicle (for instance, using a smaller bus or van if there are few passengers booked, or a chartered bus from a partner company if one of our buses is unavailable) without prior notice. We may also adjust the schedule in minor ways (such as a slight change in departure time or route taken) due to operational requirements. In all cases, we will endeavor to fulfill our obligation of transporting you to your booked destination. Any alternate equipment used will meet our safety standards, though amenities and seating configurations might vary. These changes do not entitle passengers to refunds if the core service (getting you to your destination) is provided.
SPEEDLINK aims to adhere to schedules, but certain situations are beyond our control. Examples include severe weather (snowstorms, thunderstorms, etc.), heavy traffic or road closures, accidents blocking the road, police/emergency checkpoints, or other force majeure events. If such conditions cause a delay or disruption, SPEEDLINK will not be held liable for the resulting schedule change. We will not provide compensation for any extra costs or inconveniences arising from these uncontrollable delays (for example, missed appointments or other travel plans, or additional expenses incurred due to the delay). We recommend that you plan your travels with some buffer time for possible delays.
In the rare event that SPEEDLINK must cancel a scheduled trip (for reasons such as dangerously bad weather, unexpected operational issues, or not enough passengers), we will notify you using the contact information you provided. If we cancel a service you’ve booked, you will be entitled to either a full refund of the fare you paid or a credit/voucher of equal value for future travel, or (where possible) an offer to rebook you on a similar service later. The refund, credit, or rebooking provided in these cases will be the maximum extent of SPEEDLINK’ s liability. SPEEDLINK is not responsible for other costs you may incur because of a cancellation (such as alternative transportation, lodging, meals, or missed events).
For operational or safety reasons, SPEEDLINK may change the planned route or adjust pick-up/drop-off points. For example, if a designated bus stop is temporarily inaccessible or unsafe (due to road construction, local restrictions, etc.), we might use a nearby alternate location. If the route must be detoured, the driver will take the safest available alternate path. SPEEDLINK will attempt to inform passengers of any major changes to stops or routes using the provided contact information (via text, email, or phone call). Passengers should understand that such changes, while not expected, do not constitute a breach of our agreement if we continue to provide transportation to the destination area. No refunds will be issued for minor rerouting or stop changes necessitated by external factors, but we will make efforts to minimize inconvenience.
In the case of a mechanical problem or other emergency (such as a bus breakdown) that prevents the vehicle from continuing, SPEEDLINK will make every reasonable effort to continue your trip with minimal delay. This may involve sending a replacement bus to your location or arranging alternate transportation. Alternate transportation could include another bus if available, or smaller vehicles like vans or taxis. (If a taxi or ride-share is used, you may be asked to share the ride with fellow passengers headed to the same destination.) If SPEEDLINK provides substitute transportation and you choose not to accept it – for instance, if you decide to make your own arrangements instead – SPEEDLINK will not reimburse you for those personal arrangements. If we are actively working to get you to your destination, no refund will be issued due to a breakdown or delay. Our commitment in such cases is to transport you to the intended drop-off point as soon as practicable under the circumstances.
All passengers are expected to behave in a manner that ensures a safe and pleasant trip for everyone. Prohibited conduct includes, but is not limited to:
SPEEDLINK reserves the right to act if a passenger violates any of the above rules or other terms. Such action can include refusal of service at boarding, asking the passenger to cease the offending behavior, or requiring the passenger to disembark. In cases of serious misconduct, the driver may eject a passenger at the next safe opportunity (for example, at a staffed station or a safe public area) and, if necessary, involve local law enforcement. No refunds will be given to any passenger removed from the bus or denied service due to their own misconduct. Additionally, any damages or losses.
SPEEDLINK may provide certain onboard amenities for your convenience, such as Wi-Fi internet access, power outlets, or restrooms on longer trips. Please note that amenities are not guaranteed and are subject to availability and functionality. For example, Wi-Fi service might be unavailable or slow in some areas due to network limitations, and power outlets may not be present on all buses. We do not offer discounts or refunds if an expected amenity is not working or not available during your trip, since these are complimentary features provided when possible.
By making a reservation with SPEEDLINK, you consent to receive communications from us regarding your trips. SPEEDLINK will use the email and/or phone number you provided at booking to send you important travel information – such as booking confirmations, reminders, schedule changes, or urgent alerts about delays and newsletters. These communications can be via email, SMS (text message), or phone call. They are intended to keep you informed about your journey. (If you separately opt-in to marketing communications, you may receive those as well, but you can unsubscribe from marketing at any time. Service-related messages about your trip, however, will be sent as needed.) It is your responsibility to provide accurate contact information and to monitor your messages before and during travel in case of updates.
To the fullest extent permitted by law, SPEEDLINK’ s liability for any claims related to your travel is limited to the amount you paid for your ticket. SPEEDLINK is not liable for indirect or consequential losses that may arise from our services. This means we are not responsible for losses such as lost business opportunities, lost wages due to delays, emotional distress (in the absence of physical injury), or additional costs you incur beyond the ticket price. If an incident occurs on the bus that results in injury or loss, SPEEDLINK will comply with applicable laws and insurance requirements in addressing those claims, but our liability will be limited as those laws allow. (SPEEDLINK carries all insurance coverage mandated for passenger carriers, which would cover valid injury or accident claims up to the policy limits.)
SPEEDLINK does not provide personal travel insurance for its passengers. You are responsible for obtaining any travel insurance, health/medical insurance, or property insurance that you feel is necessary for your trip. For example, if you are concerned about trip cancellations, delays, lost luggage, or medical emergencies while traveling, you should seek coverage through a third-party insurance provider. SPEEDLINK’ s policies focus on the transportation service itself and related liabilities, and they do not extend to covering incidental personal losses.
This agreement and any disputes arising from it or from your transportation with SPEEDLINK will be governed by the laws of the Province of Ontario and the applicable federal laws of Canada. By using SPEEDLINK services, you agree that any legal action related to your use of the service, or these Terms shall be brought in the appropriate courts located in the Province of Ontario. You consent to the jurisdiction of those courts and waive any objection based on the inconvenience of that forum, to the extent permitted by law.
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, it will be severed (removed) from this agreement. In either case, the remaining provisions will remain in full force and effect. These Terms and Conditions, together with your ticket details and any additional policies or disclaimers referenced herein (such as SPEEDLINK’ s Privacy Policy), constitute the entire agreement between you and SPEEDLINK regarding your trip. This agreement supersedes any prior agreements or understandings (whether written or oral) relating to your transportation. No SPEEDLINK employee or agent has the authority to alter these Terms or make any promise that goes against these Terms, unless it is done in a written amendment signed by an authorized representative of SPEEDLINK.
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
speedlinkcanada@gmail.com